Deliver exceptional service with an engaged workforce that effectively manages public assets and promotes transparency
Speaks to fiscal solvency, debt capacity, better interest rates for capital investments. Assessed annually.
Morrisville continues to maintain its AAA Bond Rating.
Multiple departments have customer-facing roles, serving internal and external customers. As such, staff consistently seeks to improve service levels to the community. To be assessed annually.
Data not consistently collected across all customer-facing departments.
Staff are Morrisville's greatest asset. Understanding workplace needs, challenges, and goals aid in ensuring employee satisfaction. Methods currently employed: bi-annual benefits survey, employee appreciation survey and other various surveys as needed.
Most recent employee survey completed in late Fall 2020.
Staff retention is a goal for continued success. A high turnover rate, for any reason, indicates that retention efforts are not successful. Human Resources staff tracks and sets a goal of no more than 10% turnover or less annually.
Turnover in both 2019 and 2020 exceeded the 10% goal.
Legend: Complete | On Target | Near Target | Below Target | Future Data | No Data